Privacy Policy

TruDoor
Last updated: 13 October 2026

At TruDoor, we understand that finding, buying, renting or selling a home involves sharing personal information. We take your privacy seriously and aim to handle your information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, attend our events or use our services.

1. Who we are

TruDoor provides residential real-estate services in the Netherlands, including property search assistance, rental and purchase guidance, property viewings, negotiations and transaction coordination.

For the purposes of the General Data Protection Regulation (GDPR), the controller of your personal data is:

Business name: TruDoor, operated by Tobia Ulissi
Website: https://trudoor.nl
Email: info@trudoor.nl
Telephone: +31 6 4320 2404
Registered business address: [Insert registered address]
Chamber of Commerce (KvK): 42041277

For privacy-related questions, you can contact us at info@trudoor.nl.

2. Personal information we collect

Depending on how you interact with TruDoor, we may collect:

  • Contact information: name, email address, telephone number and preferred communication method.
  • Housing preferences: preferred location, budget, property type, move-in date, household requirements and other information relevant to your property search.
  • Financial and employment information: income details, employment status, employer information, financing capacity and supporting documentation when necessary to assess or support a rental or purchase application.
  • Identification information: identification documents and other information required for specific transactions or legal obligations.
  • Communication records: emails, messages, consultation notes, viewing feedback and correspondence relating to our services.
  • Event information: details provided when registering for webinars, workshops or other TruDoor events.
  • Website information: technical and usage information collected through cookies and similar technologies, where applicable.

We only request information that is relevant to the purpose for which it is collected.

3. How we use your information

We process personal information to:

  • Respond to enquiries and schedule consultations.
  • Assess your housing requirements and provide relevant advice.
  • Deliver our rental, buying and selling services.
  • Coordinate property viewings, applications, offers and transactions.
  • Communicate with landlords, selling agents, mortgage advisers, notaries and other relevant professionals when necessary.
  • Prepare and administer service agreements, invoices and client records.
  • Organise webinars, workshops and community events.
  • Send relevant marketing communications where permitted by law.
  • Improve our website, customer experience and internal operations.
  • Comply with applicable legal, regulatory and administrative obligations.

We do not sell your personal information to advertisers or data brokers.

4. Legal grounds for processing

We process personal data only where a valid legal basis applies, including:

Performance of a contract: where processing is necessary to provide services you have requested or to take steps before entering into an agreement.

Legal obligations: where we must retain or disclose information to comply with applicable laws.

Legitimate interests: where processing is reasonably necessary for business administration, customer communication, service improvement or protecting our business, provided your rights and interests do not override those interests.

Consent: where your consent is required, including for certain marketing communications and non-essential cookies.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Sharing information with third parties

To provide our services, we may share relevant information with:

  • Landlords, property owners and real-estate agents.
  • Mortgage advisers, financial institutions and valuation professionals.
  • Notaries, legal advisers and technical inspectors.
  • Relocation and other service providers involved in your transaction.
  • IT, hosting, customer-management and communication service providers.
  • Public authorities where disclosure is legally required.

We share only the information reasonably necessary for the relevant purpose.

Where external providers process personal information on our behalf, we use appropriate contractual and organisational safeguards where required.

Independent professionals receiving your information may also act as separate data controllers under their own privacy policies.

6. International data transfers

Some technology or service providers may process personal information outside the European Economic Area.

Where this happens, TruDoor will use an applicable GDPR transfer mechanism and appropriate safeguards, such as an adequacy decision or approved Standard Contractual Clauses, where required.

7. How long we retain information

We retain personal information only for as long as necessary for the purposes described in this policy or to comply with legal obligations.

Retention periods depend on the type of information, the services provided and applicable legal requirements.

For example, certain financial and administrative records may need to be retained for seven years under Dutch tax rules.

Other information, including unsuccessful enquiries and property-search documentation, is reviewed and deleted or anonymised when no longer necessary, unless a lawful reason requires further retention.

8. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration and disclosure.

Access to client information is restricted to authorised persons and relevant service providers who require it to perform their duties.

Although we take data protection seriously, no electronic communication or storage system can be guaranteed to be completely secure.

9. Your privacy rights

Under the GDPR, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information in certain circumstances.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Receive certain information in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact info@trudoor.nl.

We may need to verify your identity before responding. We will handle requests within the time limits required by applicable law.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, at https://autoriteitpersoonsgegevens.nl.

10. Cookies and website analytics

Our website may use cookies and similar technologies to support essential website functionality, understand website usage and, where applicable, measure marketing performance.

Essential cookies may be used where necessary for the website to function.

Where legally required, we will request your consent before placing analytics, advertising or other non-essential cookies.

You can manage or withdraw cookie consent through the cookie settings available on our website.

For further information, please refer to our cookie settings or Cookie Policy, where available.

11. Marketing communications

If you register for TruDoor updates, newsletters or events, we may contact you with information relevant to your registration or subscription.

We send promotional communications only where permitted under applicable law.

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting info@trudoor.nl.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an existing service or transaction.

12. Third-party websites

Our website may contain links to external websites, including property portals, booking platforms, social media and service providers.

TruDoor is not responsible for the privacy practices of these external websites. We recommend reviewing their privacy policies before submitting personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations or applicable legislation.

The latest version will be published on our website with an updated revision date.

14. Contact

If you have questions about this Privacy Policy or how your information is processed, please contact:

TruDoor
Email: info@trudoor.nl
Phone: +31 6 4320 2404
Website: https://trudoor.nl